Dear Customer,
Thank you for taking the time to share your feedback about your experience with our tour. We appreciate your honest review, as it helps us identify ways to improve our service.
We’re glad to hear that you found the tour guide to be good and engaging. However, we’re sorry to learn that the overall experience didn’t fully meet your expectations. We understand that having a break in a warm place can make a significant difference, especially in Edinburgh’s unpredictable weather, and we’ll take this into consideration when planning future tours.
Thank you once again for your feedback. We hope to welcome you back in the future and provide an experience that exceeds your expectations.
Kind regards,